Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. All the cabling is the property of Virgin Media and must not be touched. See where this Helpful Answer was posted. New and used Socket Sets for sale in Victoria, British Columbia on Facebook Marketplace. Virgin Media; My Virgin Media; Shop; Help;. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Thanks. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 18-05-2022 19:55. I was told when purchasing the broadband and TV package that fibre was available here and already in use, so am wondering if I'm. I think there’s something missing to the Virgin Media wall socket in my flat. Don’t plug the power cable into a plug socket yet. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. VM BB TV Landline. Crazy! They must be made of money. Some install their own poles too. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. There is an access panel in the ceiling for pipes and cables. Browse Virgin Media Virgin Media. Gradually increase the force until the. Options. Getting Connected with Virgin Media is easy when you have a wall socket. Community Natter. Ranj11 Posts: 7 Forumite. Now have to wait until late next week for a technician to arrive!1 ACCEPTED SOLUTION. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. How do I disconnect the white Virgin cable (shown in the image below)?If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. It also protects the network from 240 volts being fed to it by faulty TVs in your home. 0, TP-Link Archer C8, TP-Link TL-SG108S 8. Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Rob. . Hi All I’m new here. In response to Jonny-M. If you look into the back of your Hub, you'll see a port. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Get the Hub ready by connecting the wires. VM BB TV Landline. Placed an order and the lady said we were eligible for quick start self installation. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. That image is just the old landline cable, nothing to do with the Broadband . Hi, I’ve just got Virgin Media for the first time and did the silly thing of going through with QuickStart. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. on 12-01-2023 21:04. log into hub3 - 192. Or if the other end of the white cable is in a more useful. Tudor. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. 0 Kudos Reply. May 29, 2007. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If it’s damaged or not working correctly, it could be causing your internet issues. 1. 1. 2. Business, Economics, and Finance. 0a output. You can also identify a split socket looking at the side. Upon connecting however, I got flashing red lights. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. In response to Llfamily. My Virgin Media App. See where this Helpful Answer was posted. Leave the "repaired" network cable disconnected for the moment. I followed the cabling out of the house and to the brown box - and it has been cut! This video will show you how to install a Virgin Media extension cable. My Virgin Media App. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Plug the cables into the Hub. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We installed our router etc ourselves. Connecting Hub 3 To Extensions Virgin Media Community 4797660. No Virgin media wall socket. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Tudor. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Virgin cables must only be provided by isolated sockets provided by Virgin Media. just use a pair of normal side cutters , you can just grip it either side and turn. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Eric714. Just had the Hub 3 delivered for Quickstart. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. 1. just moved in, can see the brown cable coming in from outside but there's no VM. 09. Buy Multimedia Sockets at Screwfix. The first thing is to start making alternative arrangements for your internet connectivity. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. Thanks . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My dad bought the 1gbps package and arranged the delivery for - 5273209. The wall box may be branded with the logos of an old cable TV company (not VM). Re: No Wall Socket for Quickstart. 19 minutes ago. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. A Ti-Vo was installed in one of the upstairs bedrooms. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 11 April at 1:01PM in Broadband & internet access. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. No Virgin Media Wall Socket on 13-04-2022 14:08. I have also checked outside and there is no box either on my property or on my boundary wall. If you in a property that's recently been added to Virgin Media's network we have another video th. This guide contains step-by-step instructions on how to: 2. It’s important you talk to your provider about how the service will work for you. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. I was never asked if I had a wall box. But I have actually managed to get through to the technical team over chat. Internet. When Virgin Media (cable) was installed over 8 years ago, a box was put on the wall outside my front door - a long piece of white cable was run through the wall and fixed around the door frame and wall in the hallway. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Next, connect the power cable. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. . Just like the other posts- I do not have a virgin media wall box. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media; My Virgin Media; Shop;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. How deep should Virgin Media cables be? 1 to 6 inches. Manage Your Account. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. 3 weeks ago. The cable could be hidden within, or behind, furniture. 2 1. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Provides a range of audio and video signal connections. Call the Pre-installation and delivery team on 0800 052 1734. 29/07/15 - 16:50 #1. There are 10 types of people: those. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. It is surface clipped usually. Networking and WiFi. . These are the parts I could find, they were screwed into the end on the coaxial cable. Options. 2. 19/02/17 - 09:31 in Virgin Media TV and Phone #1 Do Virgin have the new logo on their wall sockets now or do they still install the old one like this. The black twin cable (i believe it's called shotgun) has Satellite Main and Satellite Sub "F" Type connectors going in to my Samsung Smart Hub. I don't longer work there. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The internal box should be oblong, square one are for phone. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Raised Rounded Profile. 1. VM has a rolling programme of work to move all customers over by 2025. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. )In this video, I am showing the sta. 0 Kudos. So yes, following many takeovers, this is now your Virgin Media connection. on 27-10-2022 09:24. Stay safe online. Virgin Media. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. many thanks. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The wall socket has a thick plug bit. The cable could be hidden within, or behind, furniture. The Virgin wall sockets just have one connector at the bottom. . Quick tips on prepping for Virgin Media technician's visit. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Location. Reply. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Wall sockets and no connection. If you can get Quickstart, you can choose one of two delivery options. I would get virgin to do it. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Step 3: Plug in your Virgin Media Hub on the go-live date. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. 24 Inc Vat. Connect the Hub’s power cable with the blue tab. Telewest Cable Wall Sockets. A wall box may be branded with the logos of an old cable TV company (not VM). Quickstart is the quickest and easiest way to setup our services. An Ethernet cable – The. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Awful first impressions of Virgin Media. Shop spark plug sockets, 12-point sockets, square bit socket sets and more from top brands including Mastercraft and MAXIMUM. 0 which means the speed will be rather limited (i. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. ) The hub will be in here too. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. Sometimes there is no VM wall box, just a trailing cable. If you really need to take them off, just use a screwdriver to unscrew the screws. The other is marked TV, & this is used for TV & Broadband. I am so sorry to hear that you seem to be missing a wall socket in the home. Connect the cables to your new hub. Back a step. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 2. The Stream remote. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Wall Socket. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. If you don't have the cabling then call the pre-installs team on 0800 052 1734. if not a technician will install one. In save blog. 0800 052 1734-----Options. Options. Multiple broadband wall sockets Virgin Media Internet Service. House on renovation at the moment and electric rewire is done. When your number transfers, your BT socket will go dead. It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. Get the Hub ready by connecting the wires. I recently purchased my first home and have been taking a look at the VM cabling to the property. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Thank you. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Vonage 2nd line. The top “capped” one is marked FM & has been disused since cable went digital. . It means you can do a quick start and be online straight away with no engineer visit or invasive works to lay new cables etc. The wall box may be branded with the logos of an old cable TV company (not VM). All the wall sockets I can see are for BT. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi. Solved: Previously, I had BT connection so I need a wall socket. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Well-informed 444 Views Message 4. Step 3: Plug in your Virgin Media Hub on the go-live date. One of them was Telewest. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Plug into the wall socket. Removing Old Telewest Cable Page 2 Diynot Forums. When I proceeded to set up my Hub 3 I quickly realised that. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Grab the isolation cable and connect the thick end to the Virgin Media wall socket, making sure the cable is pushed in. 0 Kudos. However the wall socket doesn’t have the correct connection for the cable. The "two cables" sound very like a Sky dish install. Dave. My Virgin Media App. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). No vm wall socket. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). If it’s damaged or not working correctly, it could be causing your internet issues. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Then, now, I feel sad my broadband not working yet because of that. submit. My options are . Pop the power cable into a nearby plug socket, and turn it on. Designed to remove and install dual wheels on. Browse. Damaged Wall socket. Tried looking but can't see a way to book an engineer for this? Thanks. Back a step. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 3 Kudos Reply. 30-01-2023 13:36 - edited 30-01-2023 13:51. Back a step. If it’s damaged, it could. . i also have virgin broadband upstairs, where a cable leads from the modem to the virgin. Explain what needs to be done and book an engineer visit. Connect the Hub’s power cable with the blue tab. All I am aware of terminate the fibre inside. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. * Virgin want £99 to come around and disconnect this! I have attached 3 pictures demonstrating the socket, the outside wall and the old telewest box where the phoneline and broadband connect to, I have also highlighted the cable in green. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. screw the master socket back to the wall. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. 5 Adapter. on 27-10-2022 09:24. Tudor. The house is a new build, there's no lead in the paint, no aquarium or anything like that. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. We would like to show you a description here but the site won’t allow us. But I have no Virgin Media Wall socket in my - 5339557. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. However you might need to check what type of cable is used to connect the socket to the Virgin network. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The phone number doesn't connect you. A non-split socket will have the sockets and screws in the middle. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure. They will charge £99 for a relocation. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Hello sophieboulter1. The wall box may be branded with the logos of an old cable TV company (not VM). 0 Kudos. 0 Kudos Reply. • Using your TV remote push the Input, AV or Source button. Hi @bingoman000. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Call the pre-installation and delivery team on 0800 052 1734. It is easier to decorate without wires and boxes so I would like to hear your expe. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1 [or 192. have to take these off all the time and thats what i use. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. 68K; 345; 502; Alex_RM. Push the white cable (from the old Hub) into the back of the new Hub. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Please help. Can you arrange an engineer to help me out on this step? novirginmediawallsocket Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Or if the other end of the white cable is in a more useful. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. For more information please visit:Options. ” I did not get a silver terminator cap in my packaging to send back. 4. Teki Screwfix Select. The second socket is in the study and I need a wired connection here. I'm a Very Insightful Person, I'm here to share knowledge. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below) Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. How about using a 10m RJ11 to RJ11 telephone cable. Past occupiers of your property may have removed the cable and sometimes they. Reply. Apologies for any cabling issues. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. 3 weeks ago. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You'll have to cut the cable and seal the hole up. However, there is no Virgin Media Wall socket in my house. Don't touch it. I have the most. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. drive and thin wall design. VM is doing this area-by-area. No outside box - cable through the wall to inside box - very old 20 years ago. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Call the pre-installation and delivery team on 0800 052 1734. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. Kath_F. All forum topics; Previous topic; Next topic; 2 REPLIES 2. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. correctly to the Virgin Media wall socket, please follow these instructions to get set up. but I believe if the system has allowed self install VM has been installed in the past . If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Stay safe online. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Find great deals and sell your items for free.